FAQs

Got a question? We are here to help.

  • What types of payments are accepted?

    We accept payments in the following forms:

    Visa

    Mastercard

    Online

    Preauthorized payment

    Cash

    Cheque - please ensure your cheque is made out to Lakeland REA Ltd. or Lakeland Power Co-op

  • What should I do if my power goes out?

    In the event of a power outage, please do the following:

    1. Check our planned outage listing to see if there is a known power outage in your area.
    2. Check to see if the breaker on your transformer pole is in the “on” position. 
    3. Call Lakeland Power Coop at 1-866-635-6112. This number is operational 24/7/365.
    4. Provide your land location.
    5. Leave a call back number where you can be reached.
    6. Give as many details as possible.
    7. Turn light switches off and unplug extra appliances to prevent power surges when power is restored.

  • What is the purpose of a Planned Power Outage?

    In order to prevent extensive unplanned outages, we must perform regular maintenance and upgrades. 


    We make every effort to contact our members at least two days in advance of a Planned Power Outage for maintenance work or when new electrical service construction takes place. 

  • Why should all vegetation (trees & shrubs) beneath my power lines be trimmed?

    When the trees overgrow into the power line, this can affect not only your personal property but other Lakeland Power Co-op members with unnecessary power outages and increased expenses.   


    If you notice that trees are getting close to or touching a powerline, please contact the office.

  • Will I be charged a fee to have my trees trimmed?

    Any vegetation required to be trimmed underneath powerlines will be charged to the member based on our trimming rates.  


    There is no charge to completely remove the vegetation beneath powerlines to the ground.   A site visit is required to evaluate the vegetation growth and receive landowner consent.

  • Why is my bill higher in some months?

    Your energy consumption is based on your electricity usage each month.  In the winter months, your consumption increases due to a number of factors - increase in heating, lights, and plugging vehicles, watering bowls, etc.  


    In the summer months, consumption increases can be attributed to air conditioning units.  By observing how to use your electricity and following a few guidelines, you can decrease your consumption each month and save money.  


    Visit our Energy Savings page for ideas that may help save you money.

  • Why does my electricity rate (RRO) fluctuate from month to month?

    Members who do not sign a contract for the stable (fixed) electricity rate are provided with the regulated rate option (RRO).  The regulated rate reflects the current market price, which fluctuates up and down on a monthly basis making prices less predictable for members.  The regulated rate will have higher price volatility, which van result in price spikes from one month to the next.



    Members can sign a contract for our stable (fixed) rate for an energy rate that is consistent from month to month.   Our stable rate is the lowest rate we can offer based on the purchased energy hedges we have in place for the period of the stable rate contract.